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Do you have a website?
What payment methods do you accept?
How long will it take to receive my item?
Tell me about your 30 Day No Questions Asked return policy.
How do I contact you?


Do you have a website?
Yes! Our dedicated website is www.h2o-science.com

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What payment methods do you accept?
We accept payment through Paypal, Bidpay, Money orders and personal checks. There product will not ship until the check clears or is cashed. Your credit card billing address and the shipping address MUST both be in the United States

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How long will it take to receive my item?
In most cases your order will ship within 2-3 business days of payment and will either ship parcel post, priority mail, or UPS ground. It will arrive usually within 2-3 business days of shipment. This means you will typicaly receive your order within 4-6 days of purchase. Express shipping is available if requested. We will charge accordingly for express shipping methods. If overnight shipping is requested we will email you with a quote prior to proceeding with shipment. Please note- We will not ship your item overnight without your written permission via email stating that you are aware of the cost of shipping and we have your authorization to proceed with shipment using overnight services. Upon delivery please inspect your package completely. If you notice any excessive damage to the package that you feel may have damaged the contents of the box Please refuse the package and notify us immediately. If asked to fill out a damage form please do so. Shipping quote includes a small handling charge to cover labor and packaging costs. All items must be paid for in 5 days after the auction ends. If you bid on multiple items all items must be paid 5 days after the first auction ends. All items not paid for within 5 days will automatically be revoked and re listed. 30 day guarantee- We will give a 30 day guarantee on all items. After 30 days, you will have to accept the product "as is". If the item is not as described or is defective, we will pay the return shipping. If you change your mind and wish to send it back, you must pay for shipping.

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Tell me about your 30 Day No Questions Asked return policy.
Please read the Product Description before you bid. We make every attempt to accurately describe our products and any malfunctions or damage they may have. We also provide you with a 30 Day No questions asked return policy for your item. Please contact us immediately if you discover a problem. Once you have contacted us and we verify that the item needs to be returned, we will issue you a return authorization number via e-mail. The item must arrive in our facility within 10 days after your return number has been issued or it will not be valid for a return credit. It is very important that you write your return authorization number on the outside of the packaging. Always return your item using a tracking number and insurance. We will not be responsible for lost or damaged packages. Please package your item properly. Please contact us before you decide to leave us a negative or neutral feedback. We value our customers and we want you to have a positive experience.

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How do I contact you?
Please email us at sales@h2o-science.com

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Last Updated: 2 Jul 2014 09:27:13 PDT home  |  about  |  terms  |  contact
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